rationality and randomness http://awmitchell.posterous.com a personal blog of eclectic interests posterous.com Tue, 06 Apr 2010 14:32:27 -0700 Laughing at Qantas' new hotel price guarantee. Could they qualify this any further? http://awmitchell.posterous.com/laughing-at-qantas-new-hotel-price-guarantee http://awmitchell.posterous.com/laughing-at-qantas-new-hotel-price-guarantee Part of a marketing email received today...

"Hotels at qantas.com now come with a Price Promise!

NEWS FLASH - Book and SAVE at qantas.com today!

At qantas.com, we're so confident with our hotel rates that we're offering a Price Promise on hotel bookings made between 1 April and 30 June 2010.

If, after you book a hotel on qantas.com, on the same day you find a lower publicly available rate on any Australian registered website for Fully Comparable Accommodation (including the same hotel, room type, dates, number of nights, number of adults and children, bedding, cancellation policy and inclusions), we will give you a Qantas Holidays voucher~ for the price difference and Qantas Frequent Flyer members can earn 1,000 Extra points.+

That's on top of the standard 3 points per A$1 spent on partner hotels in Australia and 1,000 points per stay on pertner hotels outside Australia that Qantas Frequent Flyers can earn when booking at qantas.com/hotels^.

The Hotel Price Promise is available to Australian residents 18 years or older. It applies to total hotel prices (including any fees, taxes or surcharges) which are quoted in Australian dollars (or New Zealand dollars for New Zealand hotels only) without the use of a currency converter provided on the competitor's website. Once you submit your claim, you will be notified by email within 2 working days as to whether your claim qualifies or not for the Hotel Price Promise. "

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Mon, 04 Jan 2010 15:23:16 -0800 6 reasons to encourage enterprise conversations with collaborative platforms http://awmitchell.posterous.com/6-reasons-to-encourage-enterprise-conversatio http://awmitchell.posterous.com/6-reasons-to-encourage-enterprise-conversatio

(version française)

Bertrand Duperrin explains in a quite remarkable post the risk of backslash when using standard web 2.0 key words while presenting social networks to a new audience. The reason is : there could be some misunderstanding from the audience.

Among these key words : Conversation. Bertrand exposes the issue  :

Try to tell a manager, who’s been fighting againtst chattings that are synonymous with wasted time and bad productivity for years, that his staff now need to have conversations, and, even worse, that his role is to stimulate these conversations….and look at the manager’s face

6 reasons to bring management and the enterprise conversation back together. And to use collaborative platforms to foster the latter.

1 – Conversation = units of knowledge

I have been working in the IT industry for about 20 years. Whatever the country, the industry or the size of the organization, I have always found myself facing this problem : how to capture these priceless bits of information floating around and share them in an efficient way ?

How to foster these coffee machines or telephone discussions where experts talk about the best way to solve a particular problem and help a customer within a specific context ?

Management always has proposed the same solution : bloated Knowledge Management systems and well structured Word documents with corporate templates. Even though this tends to reassure management, nobody uses this system or write those documents because it’s frustrating.

It’s frustrating to write a 10+ pages document for one unit of knowledge.  Not to mention the actual Knowledge Management system that is so complicated that most people are terrorized with the idea of logging onto it.

Reason #1: Within conversations lie many units of knowledge that the company need to capture. It is easier, more direct and far less intimidating to capture these on collaborative platform tools such as Wikis or Forums. And it’s then easier for other people to find them afterwards.

2- Knowledge Management  !=  Documents Management

I was giving a training to some U.S call-center colleagues back then. One of them, Billy-Bob, told me this : When the client calls for a problem, depending on the area where the problem occurs, I forward them to the right document and give the polite RTFM Directive (Read That F***ing Manual). Because, hey, all documents are available online.

Except that, as part of the training, they have to configure a database. Billy-Bob encountered a problem and although the document describing the database configuration was open right before his very eyes on his PC desktop, he directly googled the symptoms (I.e error code) to see what it was. I asked him what he was doing and gave him some RTFM. Which had everybody laughing. Everybody but him, of course.

Reason #2 : When a knowledge worker looks for some information in the 21st century, he uses a web browser to search various types of network documents. Collaborative platforms offer single entry point and search engine on company knowledge (Wikis, Forums, Blogs, documents …).

3 – Conversational communication is more efficient

In one of her many unmissable posts at Creating Passionate Users, Kathy Sierra tells it all : Conversational writing kicks formal writing’s ass.

Kathy has been interested in cognitive science as she suffers epilepsy. So she knows what she talks about : you can see the result of her study on the topic in the amazing Head Firt Series IT industry self-teaching books.

In the blog post, she mentions a study published in the  Journal of Educational Psychology, in which researchers found out that  :

Students who learned with personalized text performed better on subsequent transfer tests than students who learned with formal text. Overall, participants in the personalized group produced between 20 to 46 percent more solutions to transfer problems than the formal group.

According to Sierra, when pieces of information are communicated using a conversational tone (using You and I) the brain thinks it is in a conversation and become much more responsive and involved in the communication. 

Reason #3 : Communicating in a conversational style results in a much better quality of message transmission. Collaborative platforms have a native informal style and therefore nurture better quality communications.

4 – Conversational communication is key for leadership

We have already mentioned it here. Michel Crozier is a sociologist, expert in the study of the enterprise. His analysis (according to a french university lecture) of the tight relationship between the simplicity of the speech and the subsequent team support is rather interesting :

The more sophisticated and complex the communication, the more it sounds simplistic. While simple message appears as a source of wealth, because it allows individuals to make it their own and discuss freely. The involvement of experienced manager, the fact that everyone is convinced of his conviction helps to give considerable strength to a simple message.

I once had a great American CEO. He had a straight forward speech style, both bewildering and stimulating. During the open questions in General Meetings, he would encourage people to ask questions on and on, until the very last drop. He would then willingly answer, using this typically American laid back tone using We/You/I. This always resulted in giving a great feeling of proximity and stimulated employees engagement.

During my long career, I’ve hardly ever been so motivated and convinced by the company strategy than when I left his meetings. A feeling that was shared by my colleagues.

This is something that large companies are looking into. At Intel, for instance, most company executives have an internal blog, Paul Otellini – CEO – included. Thanks to this medium, they benefit from the disintermediation offered by the collaborative platforms and engage in conversations with potentially all employees, regardless of their role and position.

Reason #4 : Excutives speech with conversational tone help to establish leadership and contributes a great deal in engaging employees. Blogs is the perfect media for executives to engage into these company wide conversations.

5 – Fostering weak links

Thanks to collaborative platforms, coffee machine chats became global. In other words, the global conversation has started.

Rather than chatting with always the same colleagues, people we professionally hang out with, people we share the same knowledge with, we have broaden the conversation scope thanks to collaborative platforms on the internet. We now reach different people and roles. The exchange has become much more fruitful, for everybody’s benefit.

Mark Granoveter wrote a theory about this : the Strength of weak ties. The great benefit is innovation. While one confront ideas with always the same people, with the same knowledge and new innovative ideas seldom appear. On the other hand, these new ideas are much more likely to pop up when different people in the company, working in different areas, with different responsibilities engage and chat.

Reason #5 : The global conversation is encouraged by collaborative platforms. It leverages weak links and allows new ideas and new business opportunities to emerge.

6 – Make sense out of knowledge workers contribution

One of the great frustation and source of insecurity at work for knowledge workers is how difficult it is for them to see the actual result of their contribution in large projects.

We have this excellent developper in our team who has been working his ass off for 6 months building a fully integrated Installer for our PLM solution. PLM is an enterprise complex system involving many servers, different components etc … It is was a nightmare to install and configure. Johnny Boy made a great work automating our solution installation, hiding all the gory details of the configuration behind a smooth user interface.

A couple of weeks after the release of this installer, we had Peggy Sue, our lovely Marketing Events Manager storming into the office asking  Who the hell this Johnny Boy is ?

He rose his hand and she ran to him giving him the biggest hug in his professional career. She said : “Oh thank you so much. You made our life soooo easier with your great installer. You don’t have any idea how much this tool has changed our daily work in such a lovely way”.

No matter how much we, in the department, praised his remarkable work, nothing gave more sense to his contribution than this hug from someone he never heard of before, a person and a role he hardly knew they existed. The reason is : all of a sudden, with Peggy Sue hug and gratitude, he touched the reality of his contribution, his piece of software became a life changer. From that hug on, Johnny Boy dedication and commitment (which already were of higher standards) became unbelievable.

The global conversation on collaborative platforms facilitates this type of real life feedback from someone at the completely opposite end of the enterprise organization.

Reason #6 : The enterprise global conversation with collaborative platforms provides employees with a company wide perspective to their actual contribution, together with a real-life feedback. To paraphrase the stone cutter story, it helps turning knowledge stone worker into knowledge cathedral workers. This is a key factor (arguably the most important) to employee well-being and commitment.

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Tue, 08 Dec 2009 16:18:29 -0800 » Eating less to be lighter http://awmitchell.posterous.com/-eating-less-to-be-lighter http://awmitchell.posterous.com/-eating-less-to-be-lighter

While you might read a lot of posts about the minimalist aesthetic, as well as on owning less stuff, what isn't talked about enough is minimalist eating.

As Americans, we eat way too much (and waste too much food as well). As someone who was at least 60 lbs. overweight only a few years ago, I packed away the food as much as anyone else. I know what it's like to eat entire pizzas by myself, eat super-sized fast-food meals plus extra nuggets and desserts and more, finish the gigantic heaping plates of food that the restaurants serve these days.

It's too much, and it's led to an obesity epidemic of alarming proportions. A large part of our healthcare crisis is because of our overeating.

A good part of the solution is to simply eat less.

A separate discussion should be about what we eat -- organic, real foods, preferably grown locally, cooked at home with a minimum of processing and packaging. But today, I'd just like to talk about eating less.

It's something I've focused on in my own life, especially recently, as I look at not only quality of food but quantity. I think we've been conditioned to eat without thinking, and in doing so to eat way too much. To stuff ourselves until we're gorged. Which of course isn't healthy at all.

My focus has been on eating until I'm not quite full. I eat until I feel like I want a little more, and then pause. Breathe. In about 10 minutes, I realize I'm satisfied and don't need to eat any more.

Some tips if you'd like to accomplish this:

  • Only take a small portion to start with. Don't heap the plate.
  • Eat slowly and mindfully.
  • Pause between bites. Savor the food.
  • Stop before you're full, and wait.
  • Drink water with your food.
  • Eat every 2-3 hours, or embrace the hunger and wait a little longer.
  • If you get hungry again soon after, eat a small snack -- a fruit, some veggies, a handful of nuts.
  • Cut back slowly. Don't try to eat like a bird at first. Just eat a little less for now, adjust, and then cut back a little more.

Over time, you'll change, and be able to eat less. You'll be healthier (assuming you were eating too much before) and lighter and living more sustainably.

posted: 09 December 8
under: doing, sustainable

Good advice from mnmlist.com.

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Thu, 19 Nov 2009 14:04:31 -0800 Free evidence-based pandemic H1N1 coverage from EBSCO http://awmitchell.posterous.com/free-evidence-based-pandemic-h1n1-coverage-fr http://awmitchell.posterous.com/free-evidence-based-pandemic-h1n1-coverage-fr

From: EBSCO Publishing
Sent: Friday, 20 November 2009 8:08 AM
To: Andrew Mitchell
Subject: EBSCO's Continuous Pandemic H1N1 Coverage

Dear EBSCO Customer,

Early in September, as public concern about Pandemic H1N1 and the upcoming flu season began to grow, the medical and nursing editors from EBSCO Publishing (EBSCO) responded by offering the latest evidence-based, flu-related information for free.

As the pandemic expands, we continue to offer free flu information resources, located at www.ebscohost.com/flu. We are pleased to provide public support via continuously updated, evidence-based clinical information from DynaMed and Nursing Reference Center, EBSCO's clinical and nursing point-of-care databases, along with patient education information in 17 languages from Patient Education Reference Center. Please visit this site often, post links to the site on your home page, and feel free to share, post, and email this link to your colleagues, patrons, family and friends.

We'd like to take this opportunity to thank those who have provided such positive feedback from this effort. To learn about EBSCO's editorial processes for systematically identifying, evaluating and selecting evidence, visit this page.

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

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Sun, 15 Nov 2009 18:46:01 -0800 30 Minutes a Day — Jack Cheng http://awmitchell.posterous.com/30-minutes-a-day-jack-cheng http://awmitchell.posterous.com/30-minutes-a-day-jack-cheng
Media_httpfarm3staticflickrcom25253880188581143eed8898opng_ghpddhrmkssbqpd

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Wed, 11 Nov 2009 21:30:44 -0800 [CG Textures] - The worlds largest free texture site http://awmitchell.posterous.com/cg-textures-the-worlds-largest-free-texture-s http://awmitchell.posterous.com/cg-textures-the-worlds-largest-free-texture-s
Check out this website I found at cgtextures.com

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Wed, 11 Nov 2009 21:22:13 -0800 Free Textures from love textures http://awmitchell.posterous.com/free-textures-from-love-textures http://awmitchell.posterous.com/free-textures-from-love-textures

About LoveTextures

The 237 stock photographs available on this site are 100% free. The only exception is that you do not redistribute, sell or host any of the photography found on loveTextures.com.


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Wed, 04 Nov 2009 13:31:07 -0800 Monbiot.com » Death Denial http://awmitchell.posterous.com/monbiotcom-death-denial http://awmitchell.posterous.com/monbiotcom-death-denial
There is no point in denying it: we’re losing. Climate change denial is spreading like a contagious disease. It exists in a sphere which cannot be reached by evidence or reasoned argument; any attempt to draw attention to scientific findings is greeted with furious invective. This sphere is expanding with astonishing speed.

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Wed, 04 Nov 2009 12:00:32 -0800 Dodge Viper logo is an upside-down Daffy Duck. - Boing Boing http://awmitchell.posterous.com/dodge-viper-logo-is-an-upside-down-daffy-duck http://awmitchell.posterous.com/dodge-viper-logo-is-an-upside-down-daffy-duck
Media_httpwwwboingboingnet200911041041jpg_fgkcyvgbyztjowl

Cool.

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Sun, 01 Nov 2009 18:08:00 -0800 The 5 Phases of Caffeine Intake - The Oatmeal http://awmitchell.posterous.com/the-5-phases-of-caffeine-intake-the-oatmeal http://awmitchell.posterous.com/the-5-phases-of-caffeine-intake-the-oatmeal
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Click the link for the full item.

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Sun, 01 Nov 2009 12:15:08 -0800 A crustacean eye that rivals the best optical equipment - "Go Evolution" http://awmitchell.posterous.com/a-crustacean-eye-that-rivals-the-best-optical http://awmitchell.posterous.com/a-crustacean-eye-that-rivals-the-best-optical

Normally, such a structure should still perform poorly over the entire visible range. What makes the structure work is that the tubes are made of membranes containing molecules that also have a refractive index that differs depending on the orientation of the light field. Now, we have four different refractive indexes: two associated with the form birefringence and two associated with the membranes. All four of them vary depending on the color of the light coming down the tubes. The form birefringence changes in just the right way to compensate the changes due to the membrane, providing a quarter waveplate that works well across the entire visible spectrum.

How good is this? A simple quarter waveplate made from a piece of quartz is accurate to within about ±20 degrees over the entire visible range—this is on the bad side of absolute junk. A quarter waveplate that makes use of form birefringence for better performance clocks in at around ±9 degrees. R8 beats this by a factor of three with a variation of just ±2.7 degrees over the visible range.

All I have to say at this point is: go evolution.

Contrary to the author's statement this research is, of course, evidence of Intelligent Desgin. How could 'evolution' (random change over time) result in something so complex?

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Thu, 29 Oct 2009 23:30:36 -0700 Why am I here? An effective philosophy http://awmitchell.posterous.com/why-am-i-here-an-effective-philosophy http://awmitchell.posterous.com/why-am-i-here-an-effective-philosophy

Sometimes just a few words say about all that needs to be said:

  1. Your life is your own damn fault.
  2. Take responsibility for it.
  3. Learn what you need to do to fix it.
  4. Take action on what you’ve learned.
  5. Enjoy the results.

– Larry Winget

This is a bloody good philosophy in my book.

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Thu, 29 Oct 2009 13:26:14 -0700 Showcase Of Beautiful Textured Web Designs « Smashing Magazine http://awmitchell.posterous.com/showcase-of-beautiful-textured-web-designs-sm-0 http://awmitchell.posterous.com/showcase-of-beautiful-textured-web-designs-sm-0
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Thu, 29 Oct 2009 13:24:07 -0700 The New Atheists + modern biblical scholarship = infidel. http://awmitchell.posterous.com/the-new-atheists-modern-biblical-scholarship http://awmitchell.posterous.com/the-new-atheists-modern-biblical-scholarship
The New Atheists + modern biblical scholarship = infidel.

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Tue, 27 Oct 2009 20:15:03 -0700 Job Insurance « Business Guys on Business Trips http://awmitchell.posterous.com/job-insurance-business-guys-on-business-trips http://awmitchell.posterous.com/job-insurance-business-guys-on-business-trips
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One of many good comics on this site.

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Tue, 27 Oct 2009 15:26:52 -0700 Google Wave: we came, we saw, we played D&D - Ars Technica http://awmitchell.posterous.com/google-wave-we-came-we-saw-we-played-dandd-ar-0 http://awmitchell.posterous.com/google-wave-we-came-we-saw-we-played-dandd-ar-0
From the early days of the printing press to the dawn of the VHS era, it's been a cliché that the first thing humans do upon inventing a new medium is distribute pornography with it. While this cliché may hold true for most humans and most media, there is one conspicuous exception: the computer geek. From Nethack to play-by-post forums on the WWW, the first thing that computer geeks do upon inventing a new medium is play Dungeons and Dragons with it—the porn comes later, after the role-playing game itch is scratched.

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Tue, 27 Oct 2009 13:29:08 -0700 Evolution: "fact" and "theory" http://awmitchell.posterous.com/evolution-fact-and-theory http://awmitchell.posterous.com/evolution-fact-and-theory
In the American vernacular, "theory" often means "imperfect fact"--part of a hierarchy of confidence running downhill from fact to theory to hypothesis to guess. Thus the power of the creationist argument: evolution is "only" a theory and intense debate now rages about many aspects of the theory. If evolution is worse than a fact, and scientists can't even make up their minds about the theory, then what confidence can we have in it? Indeed, President Reagan echoed this argument before an evangelical group in Dallas when he said (in what I devoutly hope was campaign rhetoric): "Well, it is a theory. It is a scientific theory only, and it has in recent years been challenged in the world of science—that is, not believed in the scientific community to be as infallible as it once was."

Well evolution is a theory. It is also a fact. And facts and theories are different things, not rungs in a hierarchy of increasing certainty. Facts are the world's data. Theories are structures of ideas that explain and interpret facts. Facts don't go away when scientists debate rival theories to explain them. Einstein's theory of gravitation replaced Newton's in this century, but apples didn't suspend themselves in midair, pending the outcome. And humans evolved from ape-like ancestors whether they did so by Darwin's proposed mechanism or by some other yet to be discovered.

Moreover, "fact" doesn't mean "absolute certainty"; there ain't no such animal in an exciting and complex world. The final proofs of logic and mathematics flow deductively from stated premises and achieve certainty only because they are not about the empirical world. Evolutionists make no claim for perpetual truth, though creationists often do (and then attack us falsely for a style of argument that they themselves favor). In science "fact" can only mean "confirmed to such a degree that it would be perverse to withhold provisional consent." I suppose that apples might start to rise tomorrow, but the possibility does not merit equal time in physics classrooms.

Evolutionists have been very clear about this distinction of fact and theory from the very beginning, if only because we have always acknowledged how far we are from completely understanding the mechanisms (theory) by which evolution (fact) occurred. Darwin continually emphasized the difference between his two great and separate accomplishments: establishing the fact of evolution, and proposing a theory—natural selection—to explain the mechanism of evolution.

Stephen J. Gould, " Evolution as Fact and Theory"; Discover, May 1981

Until I saw a reference on PZ Myers' pharyngula blog, I had not read this explained so clearly before. Thank you Stephen J. Gould.

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Mon, 26 Oct 2009 12:55:44 -0700 The FASTForward Blog » Barriers to Intranet Use from Forrester http://awmitchell.posterous.com/the-fastforward-blog-barriers-to-intranet-use http://awmitchell.posterous.com/the-fastforward-blog-barriers-to-intranet-use
Forrester recently released a report on What’s Holding Back Your Intranet? They were nice to share a copy with me.  They found that 93% of employee respondents said they use an intranet or company portal (Forrester uses the terms interchangeably) at least weekly, and more than half reported daily use. However, they found that these intranets were mostly accessed for basic functions such as company directory, benefits information, and payroll. Access to collaborative tools, what some might called an enterprise 2.0 capability was ranked fourteenth.

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Thu, 22 Oct 2009 23:48:36 -0700 I Love xkcd (HT @froosh) http://awmitchell.posterous.com/i-love-xkcd-ht-froosh http://awmitchell.posterous.com/i-love-xkcd-ht-froosh

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/4aQUIzR5baEN Andrew Mitchell awmitchell Andrew Mitchell
Thu, 22 Oct 2009 13:36:36 -0700 2009 Veolia Environnement Wildlife Photographer of the Year - The Full Lion http://awmitchell.posterous.com/2009-veolia-environnement-wildlife-photograph http://awmitchell.posterous.com/2009-veolia-environnement-wildlife-photograph
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