Disintegration due to knowledge failure can be instructive to others

  1. Crop_normal awmitchell #kmlf Discussion continuing but I've had enough tweeting for now. 37 minutes ago from dabr    
  2. Crop_normal awmitchell #kmlf Good question: "If this HAD had a happy ending, then what would the turning point have looked like?" 38 minutes ago from dabr    
  3. Tim-new_normal timbull Common solution to KM? Organisation wide drinks! #kmlf 39 minutes ago from UberTwitter    
  4. Crop_normal awmitchell #kmlf Company also had failures in other divisions too. 41 minutes ago from dabr    
  5. Tim-new_normal timbull Learning about modes of KM - simple, well definef Vs complex, differentiated processes #kmlf 42 minutes ago from UberTwitter    
  6. Crop_normal awmitchell #kmlf Company probably underquoted for project 2. On assumption that we know how to build ships. (Ignoring complexity of new products.) 43 minutes ago from dabr    
  7. Crop_normal awmitchell #kmlf So easy to lack visibility of embedded knoweldge. "Isn't it obvious." "Not if you haven't designed it." about 1 hour ago from web    
  8. Elwoodtwitter_normal kdelarue #kmlf A classic case where we need to know the difference between a Simple org and a Complex org. Ref: http://en.wikipedia.org/wiki/Cynefin about 1 hour ago from dabr    
  9. Crop_normal awmitchell #kmlf Failing to understand and manage people and knowledge and culture led to destruction of organisational value. about 1 hour ago from web    
  10. Crop_normal awmitchell #kmlf Arthur talking about experience of having USERS do integration testing. Key point of knowledge transfer. about 1 hour ago from web    
  11. Pic2_normal helmitch #kmlf let the people who are going to use the system, test the system about 1 hour ago from dabr    
  12. Crop_normal awmitchell #kmlf At least three $100K plus consultancies did not help. about 1 hour ago from web    
  13. Crop_normal awmitchell #kmlf Saw cost of everything but didn’t value personal knowledge. about 1 hour ago from web    
  14. Crop_normal awmitchell #kmlf Engineers understand tangible technology well – will buy it even if they don’t buy skills needed to use it. about 1 hour ago from web    
  15. Crop_normal awmitchell #kmlf Failure to see people and culture as important. about 1 hour ago from web    
  16. Pic2_normal helmitch #kmlf "it's *absolutely critical* to document your failures" about 1 hour ago from dabr    
  17. Crop_normal awmitchell #kmlf Absolutely critical to document failures. Only way knowledge is going to grow. Know what not to do, even if you don’t know what TO do. about 1 hour ago from web    
  18. Elwoodtwitter_normal kdelarue (Ah, Twitter seems to be back again...) #kmlf about 1 hour ago from dabr    
  19. Crop_normal awmitchell #kmlf Autopoietic organisation cannot survice without generating and using knowledge. about 1 hour ago from web    
  20. Crop_normal awmitchell #kmlf “..happy to give us a year’s salary to get us off their books. Nett result was to get rid of so much useful knowledge.” about 1 hour ago from web    
  21. Crop_normal awmitchell #kmlf Swipe cards to get between project 1 and project 2. “for insurance reasons (save a few bucks)” about 1 hour ago from web    
  22. Crop_normal awmitchell #kmlf “.. we were told that there was no way managers would release staff for a couple of hours to listen to other staff tell war stories” about 1 hour ago from web    
  23. Crop_normal awmitchell #kmlf Knowledge workers conditioned to "nose in furrow" mentality. Mgs selected new people rather than reuse knowledgeable staff. about 1 hour ago from dabr    
  24. Pic2_normal helmitch #kmlf management never talked to the people who made the stuff...yet mgt was making the decisions about 1 hour ago from dabr    
  25. Crop_normal awmitchell #kmlf Decision makers did not talk to knowledeable people. Were not encouraged to. Too much command and control. about 1 hour ago from dabr    
  26. Crop_normal awmitchell #kmlf Over-centralisation of decision making lead to decisions without understanding of implications (except financial). about 1 hour ago from dabr    
  27. Elwoodtwitter_normal kdelarue #kmlf The "nose in furrow" mentality of serial production does not work in a novel environment - no-one can see problems when they emerge. about 1 hour ago from dabr    
  28. Crop_normal awmitchell #kmlf Proj 2 decided to try to do it with simpler cheaper systems (than the methods they knew to work). about 1 hour ago from dabr    
  29. Pic2_normal helmitch #kmlf 'socialisation was seen as time wasting' - a toxic environment, not conducive to K sharing about 1 hour ago from dabr    
  30. Tim-new_normal timbull #kmlf Summary of Bills presentation - KM is organisational - slash middle mgmt or drive process TOO much, you destroy KM about 1 hour ago from UberTwitter    
  31. Crop_normal awmitchell #kmlf People with knowledge were very happy to share knowledge but they were not asked and the structure meant they wld not volunteer. about 1 hour ago from dabr    
  32. Elwoodtwitter_normal kdelarue #kmlf Tacit networks will emerge if given time & not stifled. about 1 hour ago from dabr    
  33. Crop_normal awmitchell #kmlf Project 2 not started with right concepts. 5 months into 3 yr project they were already stuffed. (eg config management) about 1 hour ago from dabr    
  34. Elwoodtwitter_normal kdelarue #kmlf New project was very disparate - *no* serial production possible. about 1 hour ago from dabr    
  35. Crop_normal awmitchell #kmlf Major unpaid overtime, major morale issues, significant turnover. about 1 hour ago from dabr    
  36. Crop_normal awmitchell #kmlf ... or met over lunch, after work, etc. Some people still tried to help others but no one was looking for major issues. about 1 hour ago from dabr    
  37. Pic2_normal helmitch #kmlf sounds like micro management and focus on the 'beans' and heavy compliance killed the flow of K about 1 hour ago from dabr    
  38. Elwoodtwitter_normal kdelarue #kmlf Management brought in to manage "serial production" are not skilled to start up new projects. about 1 hour ago from dabr    
  39. Crop_normal awmitchell #kmlf People started to need cost codes and signed approvals to talk to each other for half an hour. So people stopped talking. about 1 hour ago from dabr    
  40. Tim-new_normal timbull #kmlf Strict time costing to the half hour, try 6 minute intervals. I dream of half hour! about 1 hour ago from UberTwitter    
  41. Crop_normal awmitchell #kmlf Owners appointed exec-GM a "close-out" specialist to manage squeeze of last $$ out of serial production project. about 1 hour ago from dabr    
  42. Pic2_normal helmitch #kmlf feral KM - no formal systems. about 1 hour ago from dabr    
  43. Crop_normal awmitchell #kmlf 'Feral" = no formal systems whatsoever. about 1 hour ago from dabr    
  44. Pic2_normal helmitch #kmlf 'feral knowledge management'...not a great thing to do! about 1 hour ago from dabr    
  45. Crop_normal awmitchell #kmlf Documentation management was a MAJOR issue. Sorted out and worked OK. Via 'feral knowledge management' without exec knowledge. about 1 hour ago from dabr    
  46. Crop_normal awmitchell #kmlf Mostly managed by sub-contracts. Org had responsibilyt to deliver all IP, including for sub-contracted components. about 1 hour ago from dabr    
  47. Elwoodtwitter_normal kdelarue #kmlf Money spent on a portal, but money for modules needed to make it work not spent, & *no* money or time spent training people to use it. about 1 hour ago from dabr    
  48. Crop_normal awmitchell #kmlf Project 1. A lot of problems were encountered but were solved with good relationships and communication. about 1 hour ago from dabr    
  49. Crop_normal awmitchell #kmlf Autopoesis - self organising, self creating system. Despite barriers. about 1 hour ago from dabr    
  50. Crop_normal awmitchell #kmlf Owners and management had no concept of people issues. about 1 hour ago from dabr    
  51. Crop_normal awmitchell #kmlf Project 1 not impacted by management. People left to do what they needed to do. Management were focused on acquisition. about 1 hour ago from dabr    
  52. Crop_normal awmitchell #kmlf Not (as externally reported) due to the in-fighting between two family owner groups. about 1 hour ago from dabr    
  53. Crop_normal awmitchell #kmlf Absentee owners. Sacking for failures. High management turnover. No change based on feedback. about 1 hour ago from dabr    
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